🐾Luxydog

Contact Us

Luxydog is built by dog lovers, for dog lovers. We read every message we receive and take every piece of feedback seriously. Whether you have a question, a problem, a suggestion, or you just want to say hi, please reach out. We aim to respond to all enquiries within 1 business day.

General Enquiries

For any general questions about Luxydog, our features, or your account:
📧 hello@luxydog.app

Technical Support

Having trouble with the Platform? Experiencing a bug? Something not working as expected? Please email us with as much detail as possible including what you were trying to do, what happened, which browser or device you were using, and any error messages you saw. This helps us resolve your issue as quickly as possible.

📧 hello@luxydog.app
Subject line: "Technical Support — [Brief description of issue]"

Are You a Vet?

We are always looking to grow our network of RCVS-registered veterinary professionals who want to offer online consultations through Luxydog. Joining our platform is free and straightforward, and gives you access to dog owners across the UK who are looking for trusted, qualified veterinary advice.

To apply to join our vet network, please visit our Vet Application page or email us at:
📧 hello@luxydog.app
Subject line: "Vet Partnership Application — [Your Name]"

Marketplace Sellers

Interested in selling your dog products, services, or courses on the Luxydog Marketplace? We welcome independent sellers and brands who offer high-quality, dog-friendly products. To discuss selling on our Marketplace:
📧 hello@luxydog.app
Subject line: "Marketplace Seller Enquiry — [Your Business Name]"

Press and Media

For press enquiries, interview requests, media kits, or partnership announcements:
📧 hello@luxydog.app
Subject line: "Press Enquiry — [Publication/Organisation Name]"

Brand Partnerships and Sponsorships

We work with carefully selected brands that share our values, premium quality, dog welfare, and honest communication. If you're interested in partnering with Luxydog through sponsored content, product features, or other collaborations:
📧 hello@luxydog.app
Subject line: "Partnership Enquiry — [Brand Name]"

Investor Enquiries

Luxydog is an early-stage UK startup with ambitious growth plans. If you are an investor interested in the pet care technology space:
📧 hello@luxydog.app
Subject line: "Investor Enquiry"

Privacy and Data Requests

To exercise your rights under UK GDPR including requests to access, correct, delete, or export your personal data, please email:
📧 hello@luxydog.app
Subject line: "Privacy Request — [Your Name]"
We respond to all data requests within 30 days as required by law.

Report a Problem with a Vet or Seller

If you have a complaint about a veterinary professional or marketplace seller on our Platform, we take this very seriously. Please email us with full details of the issue and we will investigate promptly:
📧 hello@luxydog.app
Subject line: "Complaint — [Vet/Seller Name]"

Our Address

Luxydog Ltd
United Kingdom

Luxydog operates as a digital-first company. We do not currently have a public-facing office or walk-in facility. All enquiries are handled by email.

Social Media

You can also reach us and follow our updates on social media:

We love seeing your dogs! Tag us in your photos using #Luxydog for a chance to be featured.

Response Times

We aim to respond to all enquiries within 1 business day (Monday to Friday, excluding UK bank holidays). During busy periods, response times may be slightly longer. We appreciate your patience.